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📧Email: contact@lulupeony.com
At LULU PEONY, we believe shopping should feel effortless from the first click to the final delivery. Whether you need help choosing a style, checking an order, or understanding our store policies, we're here to make things easier.
Have a question? Send us an email, and our customer support team will be happy to assist you.
Response Time: Usually within 24–48 business hours.
Order Support
Need an update on your purchase or have a question about your order confirmation? We're happy to help.
Shipping & Delivery
Questions about tracking, shipping options, or a delayed package? Get in touch with our team.
Returns & Refunds
Need help understanding the return process or checking a refund? Please review our Return & Refund Policy or email us for assistance.
Product Questions
Looking for more information about a style, fit, or product detail? Let us know what you're looking for.
LULU PEONY
1362 Congress St SE
Washington, DC 20032
United States
Business Correspondence Only – Not a Return Address
Please contact our support team before sending any merchandise. This address is for business correspondence only and is not a return warehouse.
Monday–Friday: 9:00 AM–6:00 PM EST
Saturday–Sunday: Closed
Messages received outside business hours will be answered as soon as possible on the next business day.
For faster assistance, please include your order number, the email address used at checkout, and a brief description of your question. If you're reporting a damaged or incorrect item, please attach clear photos so we can better understand the issue.
Thank you for choosing LULU PEONY. Every message gives us an opportunity to serve you better, and we're grateful to be part of your style journey. Whenever you need us, reach out—we're here to help you shop with greater ease and confidence.
LULU PEONY — Little Details, Lovely Moments.
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